REFUND & RETURN POLICY

Last Updated: 08/08/2026

At VORZA Electronics, we take pride in the quality of our products. If you receive a product that is defective or damaged, we will work with you to provide an appropriate resolution in accordance with this policy.

1. Eligibility for Returns

Returns or refunds are accepted only in cases where:

  • The product was received damaged; or

  • The product is defective or does not function as intended.

Products that are functioning normally are generally not eligible for return or refund simply because the customer has changed their mind or no longer wants the product.

2. Reporting a Damaged or Defective Product

If you receive a damaged or defective product, please contact us as soon as possible after delivery at:

Email: support@filenest.in

Please include:

  • Order number

  • Customer name

  • Description of the issue

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A video demonstrating the defect, where applicable

Providing photographs or video evidence helps us evaluate the issue and process your request efficiently.

3. Inspection & Verification

All return or refund requests are subject to review and verification.

We may request additional information, photographs, videos, or ask you to return the product for inspection.

A refund or replacement will only be approved after the reported damage or defect has been verified.

4. Approved Returns

If your return request is approved, we will provide instructions regarding how and where to return the product.

The product should be returned with its original packaging, accessories, manuals, and other included items wherever possible.

Products damaged due to misuse, accidents, improper installation, unauthorized modifications, negligence, or normal wear and tear may not qualify for a refund or replacement.

5. Refunds

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed through the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.

6. Replacements

Where appropriate, VORZA Electronics may offer a replacement instead of a refund.

Replacement availability will depend on product stock and other applicable circumstances.

If the same product is unavailable, we may offer an alternative resolution at our discretion.

7. Shipping Charges

Where a return is approved because the product was received damaged or was confirmed to be defective, VORZA Electronics may cover the applicable return shipping costs, subject to verification.

Shipping charges associated with an unapproved return may be the responsibility of the customer.

8. Non-Returnable Situations

A return or refund may not be accepted where:

  • The product is functioning as described

  • The issue is caused by improper use or installation

  • The product has been modified or tampered with

  • Damage occurred after delivery due to customer handling

  • The product shows signs of misuse or accidental damage

  • Required evidence or information is not provided

  • The customer simply changes their mind after purchase

9. International Orders

For international orders, returns may be subject to additional shipping, customs, duties, and import-related requirements.

Customers may be responsible for costs arising from customs or import procedures unless otherwise agreed by VORZA Electronics.

10. Contact Us

For return, replacement, or refund requests, please contact:

VORZA Electronics
Email: info@filenest.in
Phone: 7838382375
Address: 10/15, Wave One Silver Tower, Noida, UP, 201301